Dr. Jesus Jimen...'s profileTexas Industrial Enginee...PhotosBlogListsMore ![]() | Help |
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Thanks for visiting!
ali zaimoğluwrote:
Jan. 30
Cacey Smithwrote:
Hi Dr. Jimenez,
I am a 25 year old college graduate and am considering going back to school for a second degree in engineering. My other degree is in a completely unrelated field (social work/psychology). However, before I go back to school full time to pursue engineering, I would like to get a job in a technical field, doing something technical. Nothing high-level or anything, just a position in which I could see what it is like doing more technical work, as opposed the field I am in now, Advertising/Marketing. Something like a lab assitant maybe?
Anyway, I found your blog searching for technical/engineering companies in Austin, TX, and was hoping that you might be able to tell me, A. If you think it is even possible for me to get a technical job like that with my social-science-only training, and B. If so, what sort of companies should I be pursuing/looking at for that type of job?
I would be sooo happy to hear from you as soon as possible. Thanks in advance for any help/advice you may be able to give me.
Cacey
June 12
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Texas Industrial Engineering BlogDedicated to the Discovery of Industrial Engineering Principles and Applications. May 31 Aging Fab Still Humming AlongThe article entitled "Aging Fab Still Humming Along " reports important facts about Freescale's 200mm Wafer Fab located in Austin, TX. The material handling system needs to be replaced. A radio identification tag system has been purchased at $1.5 Million to locate wafers throughout the facility, and thus facilitate the material handling tasks. In addition, this fab is currently implementing lean manufacturing practices to run the processes more efficiently. The article indicates that the expected productivity improvement is about 24 percent.
The full story can be read at http://www.statesman.com/business/content/business/stories/technology/04/07/0407oldfab.html.
Source: Ladendorf, K. (04/07/08). "Aging Fab Still Humming Along." American Statesman [Online]. Available at: http://www.statesman.com/business/content/business/stories/technology/04/07/0407oldfab.html. Accessed on: 05/31/08. April 22 Learn About O.R. and the Edelman Award: A videoFor those of you who wants to know the many contributions of Operations Research in industry and our society in general, INFORMS Online has posted a video in youtube.com. The video can be found at http://www.youtube.com/watch?v=I43fGlSh6kA.
Enjoy! April 09 Assembly Line Balancing WebsiteInterested in the latest research in assembly line balancing and sequencing. Please visit the Assembly Line Optimization website at http://www.assembly-line-balancing.de/ for a very detailed and comprehensive description and literature reviews of the solution approaches to complex assembly line balancing problems. I liked their tool that allows you to classify assembly line problems. Also provided is a copyrighted video of a Renault's New Laguna assembly line. The video can be accessed in Youtube.com at http://www.youtube.com/watch?v=Lfggu-hPXRs&eurl=http://www.assembly-line-balancing.de/ Enjoy! April 05 Research Experience for Undergraduates at Texas State University-San MarcosMicro/Nano Assembly Workcell Via Micro Visual Sensing and Haptic Feedback
Program Overview: The Engineering Technology Department of the TAMUCC College of Science and Technology is pleased to offer a 10 week summer undergraduate research experience sponsored by the National Science Foundation. This REU program is co-sponsored by Texas State University, offering its 10,000 ft2 certified cleanroom for the summer research activities. The objective of this REU is to provide hands-on training in micro-manufacturing research to a total of 20 student participants over a two-year period starting June 2008.
Participate in cutting edge research in micro-robotics and automation projects:
o Research in micro/nano electro-mechanical system material and structure o Research in micro-manufacturing technology o Research in micro-gripper system o Research in infrared 3D sensor technology o Research in feedback control systems for rapid assembly o Research in micro-robotic arm kinematics/dynamics and motion control
v Attend weekly workshops on research methods, research ethics, project management and related issues v Attend field trips to high-tech companies and research institutions in the Austin and Dallas areas v Receive a $6,740 stipend for the 10-week duration of the project, in addition to a one-time $1,250 for housing, $15/day for meals for 50 days v Program starts on June 1, 2008 and ends on August 2, 2008 . Requirements Application, current transcript, two letters of recommendation, personal statement Minimum GPA of 2.75 Engineering, science, and technology students who are in the junior year of college Women and minorities are highly encouraged to apply U.S. Citizen or permanent resident APPLICATION DEADLINE: APRIL 15, 2008
Application documents, program requirements: http://sci.tamucc.edu/~duganum
Contact & information: Dr. Dugan Um ~ dugan.um@tamucc.edu
March 25 Ingram School of Engineering hosts IHPP planning conferencePosted by Jayme Blaschke
University News Service March 25, 2008
Engineering specialists from across the country will converge on Texas State University-San Marcos for the 20th anniversary meeting of the Institute for High Performance Planners March 28-29, hosted by the Ingram School of Engineering at the LBJ Student Center on campus.
The two-day conference will focus on the latest advances in the process of project planning.
IHPP is based in Kansas City, Missouri. Similar meetings have been in Tokyo, Belgium and various locations throughout the United States.
Scheduled for the afternoon of March 28 is a half-day “thinkshop” on the latest concept of systematic planning. It is open to the public for an admission fee of $100.
Highlighting the Friday session is a presentation by Richard Muther, chairman of the IHPP. Muther’s presentation will explain “Planning by Design,” considered by some the most comprehensive and definitive approach to project planning. Muther is a former faculty member of MIT, author of 15 books on planning and manager of more than 1,200 projects in 22 countries.
The Saturday sessions will be a round-up of planning practices, including such topics as “How Futurists Plan” and “How Quality Gets Planned.” These sessions will be open to the public for IHPP members and their guests. They will be held from 9 a.m. to 3 p.m.
For further information visit http://www.engineering.txstate.edu/news/sysplanning.html, or contact Jaime Hernandez at (512) 245-4226, or Lee Hales, president of High Performance Concepts, Inc. at (770) 859-0161. March 12 Aquest Building 'No-Wait' Demo FacilityNew AMHS technology tries to drive the high throughput requirements of 300mm wafer fabs:
STORY TOOLS
Staff -- Semiconductor International, 3/5/2008 8:57:00 AM
Aquest Systems Corp. (Sunnyvale, Calif.) said it is building a facility in Taichung, Taiwan, to demonstrate its automated material handling system (AMHS), with support from two corporate partners. The dedicated 20,000 ft2 facility will be used to demonstrate the company's No-Wait-AMHS (NWA) handling system, which is part of the company's overall No-Wait-Manufacturing products and services. It will be located near several fabs in Central Taiwan Science Park. The NWA facility is expected to come online later this year, and will emulate a 300 mm fab in production. It will simulate interactions with more than 48 different types of processing and inspection/metrology systems, involving 100 load ports, as well as interfaces to stockers and fab-wide material control software.
Aquest claims that the systems optimize material movements in an existing fab by minimizing bottlenecks in areas where the existing overhead transport (OHT) system cannot keep pace. Adding a FabEX conveyor eliminates the bottleneck and moves front-opening unified pods (FOUPs) at >3 m/sec between interface locations, including stocker and OHT I/O ports, according to the company.
The Aquest system directly interfaces with installed OHT-based material handling systems and stockers, and is typically installed directly below the already in place OHT system. The Aquest system interfaces to existing material control system (MCS) software via industry-standard SECS interfaces.
The company said it will install >300 m of its FabEX high-speed conveyors at the NWA, and >18 FabEX loaders will be in place. The goal is to demonstrate faster swap times, better response-to-burst capacity, and a higher movement capacity per bay, at >1000 moves per hour.
The facility will be built with support from automation equipment supplier Tera Autotech Corp. (Taichung, Taiwan) and "a major Japanese automation company" that was not identified.
Aquest President Mihir Parikh said, "Creation of the NWA is the first step in the establishment of various partnerships being consummated with major IC manufacturers for active involvement in the NWA facility and the development of the FabEX-based No-Wait-AMHS solution."
Parikh has said the Aquest systems are particularly relevant to manufacturing conditions that require multiple priorities (hot lots or monitor wafers) and disrupt flow and schedules. These conditions "result in wafer and FOUP congestion caused by equipment downtime or unavailability; or smaller lot sizes, which are needed to enable shorter cycle times and improved equipment utilization," he said.
Parikh earlier founded Asyst Technologies Inc. (Fremont, Calif.), leaving there in 2003 to found Aquest the following year. Presently, Aquest is trying to purchase Asyst.
Tera Autotech President Leon Lee said, "We look forward to collaborating with Aquest to help commercialize the next-generation AMHS technology for advanced IC fabs, especially in Taiwan."
Wen-Ke Yang, director-general of the Central Taiwan Science Park Administration, said, "We are confident that having this facility in Taiwan will help move the Taiwanese semiconductor industry forward through next-generation automation systems designed to enhance productivity and, ultimately, improved profitability for the IC manufacturers."
Source: Semiconductor International [Online] Available: http://www.semiconductor.net/article/CA6538433.html (Accessed on 03/11/08). February 29 Texas State University - San Marcos IIE Student ChapterOur IIE chapter at Texas State University has been officially recognized!
In behalf of the students and faculty of our outstanding Industrial Engineering program at Texas State, I would like to thank those who have supported this emerging, growing student organization. We are very proud to be part of the IIE community. My students are working very enthusiastically towards the development of a community that is dedicated to the study, research, and promotion of Industrial Engineering principles and applications, particularly focused in the Central Texas area. I am very confident that these students will develop an outstanding IIE chapter at Texas State, and will keep growing as leaders too. We look forward to working with all the industries and academic institutions in Texas and beyond. Below is the recognition email that we received from IIE headquarters.
Thanks,
Dr. Jimenez
Congratulations! Texas State University – San Marcos is the Institute of Industrial Engineers' newest chapter! As faculty advisor for the chapter the students will look to you for leadership and support. We appreciate your willingness to support the students and serve the industrial engineering profession.
Your chapter charter has been placed in the mail.
Periodically, during the chapter program year (September – May), you will receive a news bulletin from IIE headquarters. It will contain valuable information that relates to chapter’s or student members (for a list of members, your designated FTP officer can access your chapter roster on the website at www.iienet.org). It is your responsibility as faculty advisor to distribute these materials to the student president. You will also receive a dues rebate check twice a year, in January and September. Please be sure these are distributed to the treasurer so that they can be deposited in a timely manner. This is very important because the checks are invalid after 60 days.
As membership coordinator, I will be your main contact at IIE headquarters, so please feel free to call if you or any of the chapter members have questions relating to the operation of the chapter. Any questions relating to membership records should be directed to the customer service department.
Again, congratulations and welcome to IIE! I look forward to working with you and your students.
Thanks,
Nicole Kiszenia
Membership Coordinator
Institute of Industrial Engineers
3577 Parkway Lane, Suite 200
Norcross, GA 30092
800-494-0460 ext. 115 February 05 Privacy concerns mount amid the 'microchipping of America'Businesses seek patents on more applications for RFID
By Todd Lewan
ASSOCIATED PRESS Monday, February 04, 2008 Here's a vision of the not-too-distant future:
Microchips with antennas will be embedded in virtually everything you buy, wear, drive and read, allowing retailers and law enforcement officials to remotely track consumer items — and, by extension, consumers — wherever they go.
A seamless, global network of electronic "sniffers" will scan radio tags in many public settings, instantly identifying people and their tastes so customized ads — live spam — can be beamed at them.
In so-called smart homes, sensors built into walls, floors and appliances will inventory possessions, record eating habits and monitor medicine cabinets — all while reporting data to marketers eager for a peek into the occupants' lives.
Science fiction?
No. In truth, much of the radio frequency identification technology that enables objects and people to be tagged and tracked already exists, and new and potentially intrusive uses of it are being patented, perfected and deployed.
Some of the world's largest corporations are invested in the success of RFID technology, which joins miniaturized computers with radio antennas to broadcast information about sales and buyers to company databases.
Already, microchips are turning up in some computer printers, car keys and tires, as well as on shampoo bottles and department store clothing tags. They're also in library books and "contactless" payment cards (such as American Express' Blue and ExxonMobil's Speedpass).
Companies say the RFID tags improve supply-chain efficiency, reduce theft and guarantee that brand-name products are authentic.
The problem, critics say, is that microchipped products might do a whole lot more.
With tags in so many objects, relaying information to databases that can be linked to credit and bank cards, very few aspects of life might be safe from corporations and governments soon, said Mark Rasch, former head of the U.S. Justice Department's computer crime unit.
By placing sniffers in strategic areas, companies can invisibly "rifle through people's pockets, purses, suitcases, briefcases, luggage — and possibly their kitchens and bedrooms — any time of the day or night," said Rasch, managing director of technology at FTI Consulting Inc., a Baltimore-based company.
The recent growth of the RFID industry is staggering: From 1955 to 2.005, cumulative sales of radio tags worldwide totaled 2.4 billion; last year alone, 2.2 billion tags were sold.
John Raoux
ASSOCIATED PRESS Paul Dietrich of Impinj Inc. checked a screen that tracks products with radio frequency identification at an RFID convention.
Steve Mitchell
ASSOCIATED PRESS A VeriChip containing personal and medical information can be implanted in a person. Detractors worry it could be abused.
John Raoux
ASSOCIATED PRESS Radio frequency identification chips can be used in many applications, including to track what people purchase.
January 16 Business Networking Skills!By Debra Fine
Learn how to make the most of meetings, interviews, and networking events or of entertaining clients at conventions, trade shows, and other work-related functions. Do you dread receptions, banquets, and other business-related social events? Does attending another open house make you want to run inside your own and lock the door? You’re not alone. Many of us are apprehensive about these situations, because most of us either hate entering rooms where we don’t know anyone or hate spending time with people we don’t know well. Keeping a conversation going during such occasions is an ordeal. But for business professionals, these occasions represent opportunities to develop business friendships and broaden networks. Whether you realize it or not, networking happens all the time. During an awkward social gathering, demanding sales presentation, or a tough interview, small talk can turn a challenging situation into a success. Small talk connects us, whether the setting is business or social. Everyone learns the technical skills required for their jobs, but not everyone places importance on conversational skills. The ability to talk easily with anyone is a learned skill, not a personality trait. Acquiring it will help you develop rapport with people and leave a positive impression that lasts longer than an exchange of business cards. Here are a few tips business professionals can use to improve their small-talk skills:
Be the first to say hello! Introduce yourself. Act as if you’re the host and introduce new arrivals to your conversational partner or partners. Smile first and always shake hands when you meet anyone. Take your time during introductions! Make an extra effort to remember names, and use them frequently in the conversation. Maintain eye contact in any conversation. Many people in a group of three or more people look around in the hope that others will maintain eye contact on our behalf. But people don’t feel listened to if you’re not looking at them. Get somebody to talk about why they’re attending the event, and you are on your way to engaging them in conversation. Show an interest in every person. The more interest you show the wiser and attractive you become to others. Listen carefully for information that can keep the conversation going. Remember: People want to be with people who make them feel special, not people who are “special”. Take responsibility to help people you talk to feel as if they’re the only person in the room. Play the conversation game. When someone asks, “How’s business?” and “What’s going on?” Answer with more than “Pretty good” or “Not much”. Tell more about yourself so that others can learn more about you. Be careful with business acquaintances. You wouldn’t want to open a conversation with: “How’s your job at ________?” What if that person just got fired or laid off? Be careful when you’re asking about an acquaintance’s spouse or special friend; you could regret it. Don’t act like you’re an FBI agent. Questions like “What do you do?”, “Are you married?”, “Do you have children?”, and “Where are you from?” lead to dead-end conversations. Be aware of body language. Nervous or ill-at-ease people make others uncomfortable. Act confident and comfortable, even when you’re not. Be prepared. Spend a few minutes before an anticipated event preparing to talk easily about three topics. They will come in handy when you find yourself in the middle of an awkward moment... or while seated at a table of eight where everyone is playing with their food. Show an interest in your conversational partner’s opinion, too. You’re not the only person who has opinions about funding the space program or what will happen to the stock market. Stop conversation monopolists in their tracks. If possible, wait for the person to take a breath or to pause, then break in with a comment about their topic. Immediately redirect the conversation in the direction you wish it to go. Be prepared with exit lines. You need to move around and meet others. Don’t melt from conversations. Make a positive impression by shaking hands and saying goodbye as you leave.
Debra Fine, is the author of The Fine Art of Small Talk (Hyperion 2005). She presents keynotes and seminars on conversational skills and networking techniques internationally. Contact Debra at 303-721-8266 or visit her web site at www.DebraFine.com . January 09 A Guide to Journal Publication CD: Get Your Copy TodayRead the information below and get your own copy of the Guide for Journal Publication for free.
"A Guide to Journal Publication" CD ROM is now available free of charge to aspiring and newer academics. Sponsorship of this project has
been provided by the U.S. National Science Foundation under "ADVANCE Leadership: Improving Success of Women Engineering Academics in Archival Publications", Grant SBE 0123493, Principal Investigator: Alice E. Smith. The purpose of this CD ROM is to aggregate advice and best practices from accomplished engineering academics that will assist both doctoral students and junior faculty members achieve success in journal publication. The topics include overview of journals and their editorial structures, types of journal papers, elements of successful paper planning and authoring, the peer review process, impact factors and citations, ethical considerations of writing, and how to be a good reviewer. Additionally, included is a summary of a publication process survey sent to engineering journal editors that addresses a range of topics including publication guidelines, acceptance rates, timelines, perceived gender differences, rejection factors, and open-ended counsel. There are videos of interviews with a variety of academics, from just starting out to very senior, on the journal publication process. Tutorial videos on searching for citations and analyzing journal impact factors are present. A carefully chosen set of published papers addressing certain topics regarding publishing in journals are included (with the kind permission of the authors). Examples of reviews and responses are included. Comments on emerging issues and formats of archival scholarly publication are given, and the issue of plagiarism is addressed. To request a copy, go to the link below and complete the on line form. Thank you, Alice E. Smith Department of Industrial and Systems Engineering Auburn University http://www.eng.auburn.edu/users/smithae/Women/ December 07 INFORMS Southwest Regional Conference on April 18-19, 2008Please find below an invitation to submit a paper for the INFORMS Southwest Regional Conference to be held in Texas A&M opn April 18-19, 2008.
INFORMS Southwest Regional Conference Abstract Deadline: January 25th, 2008 Early Registration Deadline: March 9th, 2008
Join us for our 2nd Annual INFORMS Regional Conference. The goal of this meeting is to facilitate communication among OR/MS academics and practitioners around current research and applied work. Academics (students and faculty) and practitioners in the U.S. Southwest are strongly encouraged to attend and present. While we anticipate that most attendees will come from Southwest states, attendees from across the U.S. and beyond are welcome. See below for details on: 1. Guidelines for Submission
1. Guidelines for Submission We invite you to submit a paper to the INFORMS Southwest Regional Conference. Submissions can be made online on our Abstract Submission page found at http://www.informs.org/site/RC_TexasAM/index.php?c=4&kat=Abstract+Submission. Only one contributed paper is accepted from the same presenting author. All attendees, including speakers and session chairs, must register and pay the registration fee. If you need an early confirmation for visa or budgetary reasons, please indicate this in the "Comments" field on the online form.
2. Preliminary Deadline: January 25, 2008 Abstracts received by the preliminary submission deadline, January 25, will receive preference in scheduling. We will continue to accept contributed abstracts as long as space is available on the program; abstracts received after January 25 where there are openings. We encourage you to submit early.
3. Program Online Once the preliminary program has been finalized and posted on the Web, all speakers will receive an e-mail directing them to the online program for the date and time of their presentation, registration, A/V and other speaker guidelines. For further information on submitting papers, contact Paulette Bronis, (443) 757-3544; Paulette.Bronis@INFORMS.org
4. Program Search The online preliminary program will be updated regularly. You can search easily on key words, authors, clusters and sessions. You can also create a personalized itinerary. All meeting attendees will receive a printed copy of the final program at the meeting.
5. Website For abstract guidelines, topic areas, and complete meeting details: November 22 Simulation of the Assembly of the Dreamliner Boeing 787Design News provide a very interesting simulation of the assembly of the Boeing 787. For more details please see http://www.designnews.com/noclamp/CA6445661.html November 20 From Asia to your door![]() Source: Tate and Zehr. (11/19/2007). "From Asia to your door." American Statesman. [Online]. Available at: http://img.coxnewsweb.com/C/01/83/26/image_6126831.jpg. Accessed on: 11/20/2007. Dell learns the ropes in AsiaTying Malaysia, China and India into build-to-order system wasn't always easy
PENANG, Malaysia — The countdown begins when the day's last notebooks head away from the loading dock at Dell's factory.
The laptops make the short commute to Penang International Airport, clear government inspection and are loaded into the belly of a Boeing 747. Three hours after they leave the plant, the laptops are airborne and heading for the United States.
Picture by Leo Chen
FOR AMERICAN-STATESMAN Workers assemble Dell notebook computers at the company's plant in Xiamen, China.
Thirty hours later, the planes are landing near Reno, Nev., or Nashville, Tenn. Dell workers add the peripherals that each customer has ordered and put everything in a box, ready for delivery to doorsteps across the country.
"If you order on Monday morning and it's prioritized, you'll get your system on Wednesday," said Ghou Choong "GC" Lim, vice president of manufacturing operations at the Penang factory.
The system is a well-oiled machine, much like the other plants that make Dell's famous build-to-order business model possible. The company's Penang facilities, which now have manufacturing, sales and customer-support operations, employ about 6,000 people, Lim said. Dell's production accounts for about 6 percent of Malaysia's gross domestic product.
Penang, which opened in 1996, was the launching pad for Dell's expansion in Asia, the first part of a manufacturing network that now includes four plants in three countries. Dell has two factories in Xiamen, China, and recently opened a plant in Chennai, India.
Source: American Statesman (11/19/2007). Austin: A Global Leader in the Semiconductor Industry
Source: Austin Chamber of Commerce (2006). "Austin's Semiconductor Industry." [Online]. Available: http://www.austin-chamber.org/DoBusiness/TheAustinAdvantage/Semiconductor.html. Accessed on: 11/20/2007. October 29 AMD building research center, aims to increase factory productivityAMD building research center, aims to increase factory productivity
Advanced Micro Devices Inc. is setting up a specialized research center in Austin to study how to generate more productivity in chip factories.
The company's manufacturing is centered in Dresden, Germany, but much of its computerized factory control software is developed in Austin.
Traditionally, the enormous efficiency in chip manufacturing comes in part from long production runs of identical products.
But AMD is studying how it can create the same efficiencies with more specialized chips that have shorter production runs.
The Austin center, to be built from a converted warehouse on South Congress Avenue, is part of that effort, according to the trade publication Semiconductor International.
An AMD spokesman confirmed the project, but offered few details.
Source: Statesmen.com (10/29/2007)
October 12 Sematech talks about selling Austin labConsortium shifting more researchers and support workers from Texas to New York.
The Sematech research consortium is negotiating to sell its research laboratory in Southeast Austin as it shifts more researchers and support workers to Albany, N.Y., where it is expanding its operations.
Sematech Inc. said Thursday that it will keep considerable research work in Austin but that it is attempting to sell its Austin laboratory, known as the Advanced Technology Development Facility, or ATDF, to private investors.
The lab accounts for nearly half of Sematech's more than 400 workers in Austin.
The chip consortium has been a crown jewel of research for nearly two decades in Austin, but its role here is shifting as it has won larger and more lucrative support agreements with the State of New York.
Sematech officials said they cannot disclose precise details about the negotiations or disclose with whom they are talking until the deal is completed.
But sources close to the consortium who asked not to be identified said the potential buyers are two private investment firms, one of them with close ties to Fort Worth billionaire Robert Bass. Read more details at http://www.statesman.com/business/content/business/stories/technology/10/12/1012Sematech.html
Source: Austin American Statesman (October 12, 2007). September 28 Why your resume annoys employersRead Mary Lorenz's excellent article published by CNN.com regarding how to develop your resume, with an emphasis on what annoys prospective employers. The top three things to avoid in your resume includes:
September 26 Jesus Serna Fuentes: Celebrating SuccessPlease join me in congratulating Mr. Jesus Serna Fuentes, Industrial Engineering Student and one of my undergraduate research assistants. He is an outstanding student, and he has taken a leadership role in promoting our School of Engineering. Jesus’ bobcat profile just recently appeared in the Texas State Website, and can be previewed at http://www.txstate.edu/be-a-bobcat/jesus-serna.html.
Congratulations, Jesus for making us all proud.
September 20 Breaking the Trade-Off Between Efficiency and ServiceKey ideas from the Harvard Business Review article by Frances X. Frei The IdeaIf you run a service business, your customers aren’t just open wallets at the end of your supply chain. They disrupt every step of your core operations with their unpredictable behavior—requesting service at inconvenient times, asking for a bewildering array of things, changing their minds. This customer variability spawns costly inefficiency. How to manage it? Frei suggests diagnosing the type of variability you’re dealing with—such as “arrival variability” (demanding service at inconvenient times) and “request variability” (asking for many different things). Then decide: will you accommodate or reduce the variability? Typical methods for managing variability work well but carry trade-offs. For instance, a restaurant that accommodates “off the menu” orders (“request variability”) enhances patrons’ fine-dining experience—but must charge premium prices to cover resulting cost increases. If the restaurant reduces request variability by accepting only menu-listed orders, it improves efficiency—but compromises diners’ experience. Yet some strategies avoid trade-offs—by ensuring a positive customer experience and maintaining efficiency. Consider Starbucks’ uncompromising reduction: the company reduces “capability variability” (ability to state orders clearly and quickly) by training customers to order complicated drinks in a prescribed way—without detracting from their experience. Augment typical accommodation or reduction strategies with more creative ones, and you seize competitive advantage. The Idea in PracticeDiagnosing Customer VariabilityCustomer variability takes five forms:
Looking Beyond Classic Accommodation or ReductionConsider these strategies to accommodate or reduce customer variability—without trading off efficiency or the quality of customers’ experience.
September 19 Online Resources for Learning Probability and StatisticsThe Virtual Laboratories in Probability and Statistics is a good resource to learn and teach probability and statistics. Try the applets and data sets that are provided in the website. LearningCompiled by William Glasser
10% of what we READ
20% of what we HEAR
30% of what we SEE
50% of what we SEE and HEAR
70% of what is DISCUSSED with OTHERS
80% of what is EXPERIENCED PERSONALLY
95% of what we TEACH TO SOMEONE ELSE September 15 Fun facts: exactly how small (and powerful) is 45 nanometers?
45nm Size Comparison
Intel First to Demonstrate Working 45nm ChipsNew Technology Will Improve Performance and Energy Efficiency of Future Intel PlatformsSANTA CLARA, Calif., Jan. 25, 2006 – Intel Corporation today announced it has become the first company to reach an important milestone in the development of 45 nanometer (nm) logic technology. Intel has produced what are believed to be the first fully functional SRAM (Static Random Access Memory) chips using 45nm process technology, its next– generation, high–volume semiconductor manufacturing process.
Achieving this milestone means Intel is on track to manufacture chips with this technology in 2007 using 300mm wafers, and continues the company’s focus on pushing the limits of Moore’s Law, by introducing a new process generation every two years.
Today, Intel leads the industry in volume production of semiconductors using 65nm process technology, with two manufacturing facilities making 65nm chips in Arizona and Oregon and two more coming online this year in Ireland and Oregon.
“Being first to high volume with 65nm process technology and the first with a working 45nm chip highlights Intel’s leadership position in chip technology and manufacturing,” said Bill Holt, vice president, general manger, Intel Technology and Manufacturing Group. “Intel has a long history of translating technology leaps into tangible benefits that people appreciate. Our 45nm technology will provide the foundation for delivering PCs with improved performance–per– watt that will enhance the user experience.”
Intel’s 45nm process technology will allow chips with more than five times less leakage power than those made today. This will improve battery life for mobile devices and increase opportunities for building smaller, more powerful platforms.
The 45nm SRAM chip has more than 1 billion transistors. Though not intended as an Intel product, the SRAM demonstrates technology performance, process yield and chip reliability prior to ramping processors and other logic chips using the 45nm manufacturing process. It is a key first step in the march toward high–volume manufacturing of the world’s most complex devices.
In addition to the manufacturing capabilities of its D1D facility in Oregon, where the initial 45nm development efforts are underway, Intel has announced two high–volume fabs under construction to manufacture chips using the 45nm process technology: Fab 32 in Arizona and Fab 28 in Israel.
Listen to a recorded interview with Intel senior fellow Mark Bohr by clicking the “Manufacturing” channel at http://intel.feedroom.com. Intel says goodbye to Silicon Dioxide in new 45 nanometer fabTake a look at this insightful 40-minute video revealing very interesting facts about 45 nano-meter wafer manufacturing in Intel. The video has been produced by the Robert Scoble Show, and posted at his blog. The content of this video is summarized in Scobleizer.com.
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